The part-time Reception & Administrative Support position is responsible for providing clerical support while maintaining strict confidentiality of all resident information in accordance with the Personal Health Information Protection Act (PHIPA). The expectations of this role include maintaining a warm and welcoming environment for all residents, families, volunteers, visitors, and staff; greeting families and other guests; ensuring all individuals sign in and out of the building; and assisting in all daily clerical duties related to the resident care program, community engagement, and operations.
Key responsibilities include:
- Answers and directs all incoming calls.
- Handles couriers and other related deliveries.
- Greet and assist all in-person visitors to the office, including those bringing a donation.
- Keep the office area neat, tidy, and welcoming for visitors.
- Assists in training volunteers for their tasks at the reception desk.
- Provide guided tours of the facility when requested.
- Books visitors into the Hospice family suites and assigns fobs for entry.
- Tracks family suite data.
- Ensure all individuals sign in and out of the building.
- Assist with ongoing letters to donors, including utilizing mail merges to prepare the letters for distribution.
- Administrative support of ongoing fundraising initiatives undertaken by the Hospice.
- Administrative support for Hike for Hospice Committee.
- Uphold the brand standards of the Hospice in all internal and external communications.
- Responsible for the set up and services required for various meetings.
- Assists with the organization’s mail – both incoming and outgoing.
- Assist in health and safety reporting as needed.
- Provide secretarial/administrative support to the Lionel Kelland Hospice team as needed.
- Use of word processing, spreadsheets, and database software to prepare reports, memos, and documents.
- Other duties as assigned.
*See the attached Position Description for a more detailed list of responsibilities.
Other Skills and Abilities
- A strong sense of dedication to the mission, values, and goals of Lionel Kelland Hospice and be a dedicated staff team member.
- Ability to handle difficult situations in a caring, empathetic manner with good judgement.
- Comfortable discussing death and dying with residents and families, and able to work with residents living with and dying from advanced illness.
- Tact and discretion in dealing with and handling confidential information.
- Ability to work independently, as well as part of a team; able to perform and prioritize multiple functions and tasks.
Our Ideal Candidate:
- Post-secondary administrative or business program considered an asset.
- Administrative experience in general office responsibilities and procedures.
- Knowledge of principles and practices of office management, organization, and general administration.
- Excellent interpersonal and communication skills.
- Strong customer service orientation.
- Possesses cultural awareness and sensitivity.
- Ability to prioritize and complete multiple tasks simultaneously.
- Tact and discretion in dealing with and handling confidential information.
- Displays confidence and enthusiasm.
- Ability to work independently and as part of a team.
- Ability to maintain a high level of accuracy and attention to detail.
- Computer literacy, including use of Microsoft Office 365 products.
- Must be able to obtain a satisfactory certificate of conduct from the relevant authority.
Hours of Work
Monday to Friday, 15 – 20 hours per week/average of 35 – 40 hours biweekly.
Hourly Rate Range
$21 – $23 per hour, commensurate with experience and education.
Our Commitment to Employment Excellence
We offer an attractive compensation package which will include a benefits program and an engaging onboarding program.
How to Apply
Please email a detailed cover letter and resume to: humanresources@lionelkellandhospice.ca
Deadline for applications: Friday, January 24, 2025 at 4 pm NST.